Hi All,
I have installed KYOcapture and Equitrac as a HyPas applications on the same machine - Kyocera TASKalfa 300ci. Unfortunately Equitrac embedded running on the machine is blocking scanning service giving the message (see attached file):
"Cannot start scanning. Scanning service is not available."
The same result I get when switching to on Local or Network Authentication on the machine - but there are some settings (KYOcapture Process Designer -> Group settings -> Device Services Require Authentication) which give Kyocapture appropriate rights.
The question is: what to do to run KYOcapture and Equitrac Embedded on the same machine?
I have installed KYOcapture and Equitrac as a HyPas applications on the same machine - Kyocera TASKalfa 300ci. Unfortunately Equitrac embedded running on the machine is blocking scanning service giving the message (see attached file):
"Cannot start scanning. Scanning service is not available."
The same result I get when switching to on Local or Network Authentication on the machine - but there are some settings (KYOcapture Process Designer -> Group settings -> Device Services Require Authentication) which give Kyocapture appropriate rights.
The question is: what to do to run KYOcapture and Equitrac Embedded on the same machine?